Return Policy

We offer a 15-day return window, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@heymeyli.com. If your return is accepted, we’ll send you a return shipping label along with instructions on where and how to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, you can always reach us at info@heymeyli.com.

All approved returns are refunded as store credit.

Damages & issues

Please take a moment to check your order when it arrives. If your item is defective, damaged, or not quite what you ordered, please contact us right away so we can look into it and make things right.

Exceptions

We’re unable to accept returns on sale items or gift cards.

Exchanges

We’re happy to offer exchanges whenever possible. To request one, please contact us at info@heymeyli.com and we’ll guide you through the process.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether it has been approved. If approved, your refund will be issued as store credit.

Please note that it may take some time for your bank or card provider to process and reflect the refund.